Maintenance Contracts SLA “Service Level Agreement/s”

Remote Support

This option helps our clients maintain uptime by having their technical needs addressed and solved immediately by our remote support technicians.

Scheduled Outsourcing

Teletrade service center provides on demand technical outsourcing as an option to its managed IT services, whereby a technician or engineer is dispatched to the client premises to fulfill assigned duties and abide by a pre-approved attendance schedule.

On-Site visits

Our on-site services cover IT System Repairs and Installation, Telecom System Repairs and Installation, Security System Repairs and Installation, Cabling infrastructure and office equipment.

Get an honest assessment of your needs and a quality solution. Pay for the support you need at an hourly rate, depending on the problem at hand and whether a junior or senior certified technician is dispatched to your location.

For companies that require fast response time, we also offer same-business-day on-call support 24/7 with up to 4 hours response time.

Back to Workshop Repairs

A wide front desk will receive you in Bsalim for all your walk-in repairs. Our rich infrastructure is fully equipped to cater to all types of technology repairs, including smartphones and tablets, notebooks, desktops, printers, copiers and power systems among others.

Professional Services Provided:

IT Consultancy & Strategic Management

Due to the fast-paced nature of the technology world, it’s always beneficial to have a second opinion before you start making major changes.

We’ll work with you to understand your business goals and aspirations, so we can deliver a roadmap detailing exactly how you can get there. We’ll tailor the amount and level of consultancy to your needs. So, whether you’re an SME looking for initial consultation and project delivery, or an IT manager with an in-house team, looking for further expertise and resource or guidance at a tactical level, we can help.

From ad-hoc, helpful advice to a fully managed design and implementation, we’re happy to provide as much or as little consultancy as you need. Speak to one of our highly experienced consultants today, who have a wealth of both business and technical expertise.

We follow a seamless five step consultancy process to make sure you are provided with all the information, help and support you need:

  1. Analyze

Before we begin any project, we’ll take the time to fully understand your needs, vision, and the desired outcomes you have.

  1. Plan

Only once we’ve gained that understanding, will we start to put a full plan into place. You can be sure of transparent and effective communication, which allows for flexibility in the consultancy process.

  1. Design

We’ll then bring together all of the information found in our analysis and planning stages, to design your vision, which we can then deliver.

  1. Deliver

Once we’ve gotten the designs, we can start to bring your roadmap to life, to bring you one step closer to achieving your business goals.

  1. Manage

Whether you require day-to-day management, or top-level support, we’ll be on-hand to help, working towards constant improvement for the future.

IT Audit

We’re here to help you get the most from your technology – our IT audit will help you build the right foundations for your future growth and success by.

The audit is basically a comprehensive and thorough review of your technology systems and environment, which will result in a written report that will help you:

  • Map out your existing setup
  • Identify and resolve performance problems such as routing loops, connectivity issues, or poor network optimization
  • Confirm that your systems are uniform across the organization, and are running accepted versions of software.
  • Identify and overcome loopholes and weaknesses in your infrastructure by ensuring that the latest anti-virus and threat management tools and updates are running.
  • Get the best from your systems
Cloud Computing

Have you been pondering could implementation as part of your IT strategy?

We can help you maximize your cloud solutions and infrastructure, scaling them to meet your business’s needs.

We work with all sizes of organizations, from start-ups to enterprises. Whether you’re an IT team looking to outsource the management of a cloud application, or a business that needs help with implementing a migration to a cloud platform or solution, we can help.

We can provide everything from advice and ongoing support to installations and migration, to ensure you have the right infrastructure and cloud-based solutions in place, whether it’s a public, private or hybrid model.

Then you can start enjoying the many benefits to implementing could solutions and infrastructure, including:

  • Greater degree of flexibility
  • Lower costs
  • Scalability (up and down)
  • Better efficiencies
  • Enhanced mobility
MS Office 365

We’re here to help you get the most out of your subscription.

As both a Microsoft Gold partner and a Cloud Solution Provider, our services cover the entire Cloud journey:

  • Initial advice and consultancy
  • Licensing
  • Migration and integration
  • Training
  • Ongoing support and management

More than just email, Word and Excel, Office 365 offers you access to all the applications you use in the office, wherever you go.

Whether at home, on the move, or at the office – you can work at your own convenience and benefit from increased productivity.

MS Exchange Mail Server

Implemented by Teletrade, Exchange is Microsoft’s leading mail server solutions platform for SMBs and Enterprise. With a whole new range of technologies, features, and services, Microsoft Exchange Server 2016 enables people and organizations to level up their communication into a full-fledged collaborative focus.

Virtualization
  • Desktop Virtualization
  • Server Virtualization
  • Storage Virtualization

Virtualizing your IT resources increases scalability, optimizes performance, improves security, and significantly reduces costs. You can quickly and easily virtualize servers with best performance while managing all resources from a single, easy-to-use console.

There are several options when it comes to choosing virtualization, and with the help of our technical knowledge and expertise we can advise and provide impartial advice as well as vendor agnostic solutions that fit your business requirements.

Server virtualization enables multiple ‘virtual servers’ to be run on a single or reduced number of machines, dramatically reducing the number of physical servers in an organization. Each virtual server has its own operating system where applications are run as normal and users have access via the network as usual.

Virtual servers and converged virtual storage working together make it easier for businesses to lower costs, respond faster and deliver flexible and consistent services from their IT departments.

We only partner with the best:

VMWare ESX | MS Hyper-V | Citrix

Back-Up & Disaster Recovery

Despite your best efforts, we know it’s not possible to fully predict or protect against disaster or downtime. That’s why it’s crucial to be prepared to recover your data should the worst happen.

Our backup and business continuity solutions can be tailored to suit all kinds of needs:

Business Continuity

Business continuity solutions ensure you can recover data within a defined time-frame, no matter what the reason.

As well as our world-class solutions, we’ll help with all your continuity needs – from planning and consultation to project delivery and ongoing support.

Online Backup

Despite what many people think, Software as a Service (SaaS) applications aren’t automatically backed up just because they’re in the cloud.

It is still possible for data loss to occur – causes are usually accidental, such as file deletion or overwriting the wrong document.

Managed Backup

Our managed backup services can help you safeguard your data and minimize the risk of lost information.

We’ll ensure your backup is reliable and correctly configured, as well as do all the time intensive tasks like regular testing to make sure you’re meeting compliance standards.

Disaster Recovery as a Service (DRaaS)

Every business is dependent on its ICT and the critical files and data they have. This means that the ability to recover from almost any sort of natural disaster, operational crisis, or even simple data corruption or loss, can be necessary for survival.

Our partners

We partner with industry-leading experts in the field of data backup, business continuity and disaster recovery to enhance our offering and keep you protected on all fronts.

  • VERITAS Back-Up-Exec
  • Back-Up Assist
  • Veeam Back-Up & Replication

Accredited Service Center/Partner:

SOPHOS

Sophos’ revolutionary Security Heartbeat™ enables your endpoint protection and firewall to communicate smoothly with each other. Powered by a full line of network, endpoint and server data security solutions optimized for business users with the help of worldwide technology partners, Sophos insures advanced attacks are more controlled than ever before.

IT Infrastructure

Nodes Commissioning (Power, UPS, UTP, PBX, …)

Network cabling is not the most exciting topics, but bad cabling can lead to a host of problems, including a slow network and downtime.

Businesses running a slow network will be less productive, and staff may fight against constant bottlenecks in the system in order to do their jobs. The constant frustration may even cause some to leave.

Check out our cabling related services below:

Testing [UTP & Fiber Optics]

Whether you are installing new cables, or troubleshooting existing ones, cable testing plays an important role in the process.

  • Get a more detailed report on how your cables are wired/ paired.
  • See all faults and settings’ info displayed textually and graphically.
  • Determine if the fault lies at the near or remote end of the cable, or if it’s somewhere in between.
  • Determine the distance to the fault and determine the length of the cable being tested.
  • Verify performance from workstation to patch panel.
Cabling Infrastructure

Well-structured network cabinets are essential for reducing down-time and improving scalability.

  • Organized Network Cabinets
  • Shelves, panels, drawers, rack fans, KVM Switches, open racks, cables, etc.
  • PBX Cabling (Analogue/IP)
  • CCTV Infrastructure (Analogue/IP)
Wall Sockets

Installing the right wall sockets or network points and pulling the cables through is one thing, and delivering a well captioned solution is another. Our team will make sure to use color coding, patch panels, and cable termination numbering so that you may easily identify the source of each network cable and the source of each power socket. These tiny details will make all the difference.

You can also ask for our expert fiber optic deployment services, for highest bandwidth over long distance, and no speed limits.

UPS Solutions

You can count on our team to design and install the optimal power backup solution to ensure your business maintains a steady flow of energy in the most critical circumstances. An optimal UPS solution also requires battery room safety issues like temperature control, fire compartmentalization, detection and suppression. Last but not least, a power source correct planning should not overlook precise grounding for EDL, Generator and UPS sources.

The hardware:
  • Ups systems 1KVA-200KVA
  • Single or 3 phases
  • Batteries (all categories & sizes)
  • Racks for batteries & UPSs
  • Redundant power sources
  • SNMP function

Server Room Raised Floor

Raised floors are the hallmark of a state of the art server room for they guarantee:

  • Optimal distribution of conditioned cold air
  • Effective cable tracking and power distribution
  • Easy access to cabinets and other in-room installations without risking any interruption of data flow.

Environment Monitoring

Server Room Environment Monitoring

There perhaps isn’t a better example of the need for monitoring than in IT / Server Room and Data Center environments. We all know how sensitive Servers, Switches, Blade Centers and other Network Infrastructure are to temperature changes, airflow, water presence, and voltage fluctuations.

The hardware:

We offer complete and fully customizable/ scalable solutions by AVTECH to monitor server rack temperatures/humidity and most importantly, alert you in case unfavorable environmental conditions occur in your server room, data center or any other critical area you wish to monitor.

UPS Solutions
  • 1 to 30 KVA On-Line UPS
  • Batteries Load/Autonomy Study
  • Vertical Cabinets

Partners and Portfolio

Sister Companies Supported:
  • Teletrade Computer Systems
  • Securatel
  • M2 Multimedia Megastore
  • Distinet
Organizational Structure/Departments
Quality

Teletrade Service Center Part of Teletrade Holding Group Operates a Quality Management System Which Complies with the Requirements of ISO 9001:2015

What Sets Us Apart

We serve clients in more than 20 industries

We have served More than 20,000 SMBs

Of our top 150 clients, 90 have worked with us for at least 10 years

We have performed more than 150,000 on-site visits

We average a 2 hours call-to-resolve response rate, combined between Remote Support & On-Site Intervention.

Active Clients Portfolio

A.N. Bou Khater (Mazda) | ABOU JAOUDE and ASSOCIATES LAW FIRM | Al Joumhouria News Corp SALAssociation des Banques Au Liban | Barbanel middle east | BLC Bank | Capital Outsourcing sal | Centre Hospitalier Universitaire N.D. de Secours | Chambre de Commerce et d’Industrie de Beirut | Credit Libanais | Design Engineering Partners SARL | ETS. Hagop Atamian | Fransabank | Grey World Wide | Impex Trading Co. | Phoenix Machinery | King Food – Burger King | Liban Cable | Lebanon Fast Food – Mc Donalds | Mitsulift | Nestle-Ste.des Eaux Minerales Libanaises Sal | Online Money Transfer – Western Union | PEPSI COLA –SMLC | Proquest Engineering And Consulting Offshore Sal | Rectangle Jaune | Roadster Dinner- Main office | Somfy | Tannourine Spring Mineral Water Sarl | UNDP | Zodiac

Industries covered
  • Agriculture
  • Construction
  • Law Firms
  • Insurance
  • Pharmaceutical
  • Hospital
  • Cosmetics
  • Architecture
  • Bank
  • Construction
  • Education
  • Army
  • Electrical
  • Energy
  • Engineering
  • Computer